Access codes are found on the team flyer that was distributed by your team coordinator.
If you are unable to locate your access code, please contact your team coordinator or
email us for additional support.
WHY ISN’T MY ACCESS CODE WORKING?
Make sure you are entering the access code exactly as it is shown on the flyer. If you are still unable to
login, double check your shop’s close date. The access code will no longer work if your shop has closed,
and unfortunately we cannot accept late orders.
CAN I PURCHASE AN ITEM NOT OFFERED ON THE SHOP?
We are unable to add items that are not offered in a shop. The items in your shop were carefully chosen by
the team coordinator and sales pro based on need and availability.
HOW CAN I TELL THE GENDER/SIZING OF AN ITEM?
Generally, Youth and Women's sizes are listed in the name of the product and within the detailed information
page of the item. If no gender is specified, consider the item is an adult men's size. If a specific size is
not offered in the size selection dropdown, it was not available to order from the manufacturer.
IS THERE A SIZE CHART?
Yes, at the top right of your shop's homepage there is a Size Chart link that will provide sizing
information for specific brands.
WHAT CREDIT/DEBIT CARDS ARE ACCEPTED IN MY TEAM SHOP?
Only Visa and MasterCard are accepted. No other card type or form of payment can be used.
WHEN IS MY PAYMENT CARD CHARGED?
Payment cards will be charged immediately upon check out.
HOW WILL I KNOW THAT MY ORDER HAS BEEN PLACED?
An email confirmation of your purchase will be sent to you shortly after the order has been submitted. This
will assure you that the order has been placed and provide a copy of the order for your records.
I NEED TO MAKE A CORRECTION TO AN ORDER I JUST PLACED. HOW DO I UPDATE IT?
Prior to the shop close date, adjustments to your order may be made by contacting our My Team Shop customer
service experts. Click Here to email us. If your revised order total
is lower, a refund will be issued to your credit card. If your revised order total is higher, we will need
you to provide us with your credit card information as a second payment amount will need to be processed to
cover the difference.
WHEN WILL MY ORDER SHIP?
Once the shop closes, all decorated items will ship to a decorator to be printed. Generally, the decoration
process for orders takes approximately 3-4 weeks from the time the Team Shop closes. Items without decoration
may ship as quickly as 5-7 business days after the shop closes. All items will be shipped to your team
coordinator for distribution.
WHAT IS THE REFUND/RETURN POLICY?
For all decorated goods, returns/replacements/credits are processed for damaged or defective merchandise
only. For non-decorated items, there is a $20 fee for returns or size exchanges.
WHO SHOULD I CONTACT IF I HAVE A PRODUCT ISSUE
AFTER I’VE RECEIVED MY ORDER?
Communicate your concern to the shop coordinator or coach. They can get with the BSN SPORTS Sales Pro to
ensure the problem is resolved as soon as possible. For additional support, please
email us and a My Team Shop customer service expert will contact
you within 24 hours.
CAN I PLACE MY ORDER LATE?
No, unfortunately we cannot accept orders after the close date of your shop.
For all decorated items, returns are accepted for damaged or defective items only.
Debit and credit cards will be processed at the time of order as payment.
For non-decorated items, there is a $20 fee for exchanging sizes after delivery.
The delivery estimate is 3-4 weeks after the shop closing date. All items will be
shipped to your team coordinator for distribution.